DELIVERY & RETURN POLICY

SHIPPING

Wyilda uses PostNord for standard delivery to all our shipping destinations. Standard shipping is always free of charge. You can choose to have your order shipped with express delivery. This service is provided to you by United Parcel Services (UPS) and comes at an extra cost. You can calculate the exact cost of express shipping and delivery time using Wyildas checkout process.


We ship to all European countries, the US, Australia, Canada and many Asian, Latin American and Middle Eastern countries. Time of delivery varies by shipping destinations. Find a complete list of our shipping destinations, and standard delivery time, right here:






Please observe that we cannot guarantee when an order will arrive. Shipping and transit times are only estimates provided by the shipping agent.


With standard shipping our order is delivered to your nearest local service point. When your parcel has arrived, you will be sent a notification to the mobile phone number stated on your order or by paper slip notification to your mailbox. You need to show the text message notification or the paper slip at the service point in order to collect your parcel.


With express shipping your order is delivered to your shipping address. UPS will contact you to schedule date and time for delivery.


Standard deliveries can only be tracked to some of our shipping destinations. Find out if our tracking service is available for your shipping destination right here:






All express deliveries can be tracked. Once your order is dispatched you will receive a shipping confirmation email with a link to track your parcel. You can also follow your order on your My W account.


All deliveries are insured by Wyilda.

RETURNS AND EXCHANGE

Is the item you received not to your satisfaction, or have you changed your mind? At Wyilda you can always return items within 14 days following date of receipt. Wyilda offers free returns within Sweden. Returns outside of Sweden are at the customer’s expense.

Follow these simple steps for returning items:

  • Contact our customer service or make a return request on your My W account. You will then receive return instructions, including an online return-form.
  • Fill out the number of items you are returning and the reason for returning the item(s).
  • Write your return number, which is stated on your online return-form, on the back of the parcel so that we can correctly identify your parcel.
  • Pack the item in the originally delivered packaging. Make sure the package is well sealed.
  • If you choose to return your order using our return service, please print the return label provided to you by our customer services and schedule a pick-up with your local UPS office. If you choose to use another delivery service for the return, please print the return label provided to you by our customer services and cover your own address details with the return label.

We always recommend that you use our return service. If you choose to return your item(s) with another delivery service than the one recommended by us, make sure the parcel is insured, traceable and always keep the receipt. Please note that you are responsible for the return item(s) until it reaches us.


You will receive a confirmation email after Wyilda has received your returned items.

RETURN CONDITIONS

The following conditions apply to returning items:

  • Items that have been used cannot be returned.
  • Items must be returned in the original packaging with the tag or sticker still attached. The Certificate of Authenticity must also be returned.
  • The online return-form should be filled out completely and correctly.

Wyilda may require payment for damaged, used, or items that no longer have their tag or sticker attached.

REFUNDS

When returning items the purchase amount will be refunded by the same payment method you used when submitting your order. Your refund will be returned to your account within 30 days. We always strive to handle your return as quickly as possible.

EXCHANGES

To exchange products purchased you will have to order a new product and return the original product(s). If you choose to exchange a product, you must cover the cost of the original shipment and return shipment of the original product purchased.

DEFECTIVE ITEMS

All Wyilda products go through a rigorous quality control process. You must inspect the products delivered for any potential defects immediately after receipt, and if any are found, you must report these to Wyilda in writing not later than 24 hours after the delivery of the products.


Should youreceive a defective item, despite our quality control process, this item will be repaired. If a repair is not possible the defective item will be replaced with a new one. If a new item is not available you will be refunded for your purchase and the return cost.


Claims regarding the invoice amount should be made known to Wyilda in writing within 14 days from the time of delivery.

DAMAGED GOODS

All dispatched orders are insured by Wyilda. If your package is damaged upon arrival, please take a picture of the damaged package and report any damages to the package to the postal agent and our customer service before opening the package. Wyilda replaces items that are damaged during shipment free of charge. If you discover the damage after opening the package, please contact our customer service.

UNCLAIMED PACKAGES

Wyilda reserves the right to charge you for the entire shipping and processing cost for non-collected deliveries.


If you have questions about a return, refund or exchange, please contact us our customer service.


You can read our Terms & Conditions here.



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