DELIVERY & RETURN POLICY

SHIPPING

We aim to dispatch your order within 1-2 business days from when your order was made. Wyilda uses PostNord for standard delivery to all our shipping destinations. Standard shipping is always free of charge. Please e-mail hello@wyilda.com if you wish to have your order shipped with express delivery. This service is provided to you by United Parcel Services (UPS) and comes at an extra cost.

Wyilda ships to all European countries, the US, Australia, Canada and many Asian, Latin American and Middle Eastern countries. Shipment times vary by destination country. Find a complete list of our shipping destinations, and standard delivery time, right here:


 

Please observe that we cannot guarantee when an order will arrive. Shipping and transit times are only estimates provided by the shipping agent.

With standard shipping the package is delivered to your nearest local service point. When your parcel has arrived, you will receive a notification to the mobile phone number stated on your order or by paper slip notification to your mailbox. You need to show proof of identity and the text message notification or the paper slip at the service point in order to collect your parcel.

Standard deliveries can only be tracked to some of our shipping destinations. On PostNord’s website you can track your parcel’s progress. You will receive a confirmation e-mail with a tracking number once your parcel has been shipped. Find out if our tracking service is available for your shipping destination right here:

 

With express delivery your order is delivered to your shipping address. UPS will contact you to schedule date and time for delivery. All express deliveries can be tracked. Once your order is dispatched you will receive a shipping confirmation email with a link to track your parcel.

All deliveries are insured by Wyilda.

RETURNS AND EXCHANGES

Is the item you received not to your satisfaction, or have you changed your mind? No problem! At Wyilda you can always return items within 30 days following date of receipt. Wyilda offers free returns within Sweden and the following European countries:

Austria, Belgium, Czech Republic, Denmark*, Estonia, Finland, France, Germany, Great Britain, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Switzerland.

*except Faroe Islands and Greenland.

Returns to all other countries are at the customer’s expense.

Follow these simple steps for returning items:

1. Make a return request on your MyW-account or by contacting our customer service. You will then receive return instructions, including an online return-form. Fill out the number of items you are returning and the reason for returning the item(s).

2. Pack the item(s) in the originally delivered packaging. Make sure the package is well sealed. Write your return number, which is stated on your online return-form, on the back of the parcel so that we can correctly identify your parcel.

3. Orders within Europe*: A pre-paid shipping label is attached to this e-mail. Please print it out and attach it to the package. If you did not receive a shipping label, let us know and we’ll send you a new one. Don’t forget to remove any old labels or barcodes.

Orders outside Europe: The return is at your expense. Please ship the package via a trackable method. Address the package to:

Wyilda af Norden
Sågaregatan 41
95333 Haparanda
Sweden

Don’t forget to remove any old labels or barcodes.

4. Go to your nearest PostNord service point or the local post office to ship the package. Keep the return recipe.

5. A confirmation e-mail will be sent to you once the package has reached our warehouse. Please allow 1-2 business days to process the refund.

RETURN CONDITIONS

The following conditions apply to returning items:

  1. Items that have been used cannot be returned.
  2. Items must be returned in the original packaging with the tag or sticker still attached. The Certificate of Authenticity must also be returned.
  3. The online return-form should be filled out completely and correctly.

Wyilda may require payment for damaged, used, or items that no longer have their tag or sticker attached.

REFUNDS

When returning items the purchase amount will be refunded by the same payment method you used when submitting your order. Please allow 1-2 business days once the item is received to process the refund. You can exchange items within 30 days following date of receipt.

EXCHANGES

You can exchange items within 30 days following date of receipt.

If the original item and the new item have the same cost, you can make an item exchange. E-mail us which item you want in return for the original item. Don’t forget to mention the shipping address, if you don’t want the package to be shipped to the original address. If you want to exchange one item for another of a different value, please return the original item and place a new order.

If you choose to exchange a product, you must cover the cost of the return shipment of the original product purchased.

DEFECTIVE ITEMS

All Wyilda products go through a rigorous quality control process. You must inspect the products delivered for any potential defects immediately after receipt, and if any are found, you must report these to Wyilda in writing not later than 24 hours after the delivery of the products.

Should youreceive a defective item, despite our quality control process, this item will be repaired. If a repair is not possible the defective item will be replaced with a new one. If a new item is not available you will be refunded for your purchase and the return cost.

Claims regarding the invoice amount should be made known to Wyilda in writing within 14 days from the time of delivery.

DAMAGED GOODS

All dispatched orders are insured by Wyilda. If your package is damaged upon arrival, please take a picture of the damaged package and report any damages to the package to the postal agent and our customer service before opening the package. Wyilda replaces items that are damaged during shipment free of charge. If you discover the damage after opening the package, please contact our customer service.

UNCLAIMED PACKAGES

Wyilda reserves the right to charge you for the entire shipping and processing cost for non-collected deliveries.

If you have questions about a return, refund or exchange, please contact us our customer service. You can read our Terms & Conditions here.

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